The Entertainer, the UK's largest independent toy retailer, relocated its team into a state-of-the-art head office in Amersham. The move is a part of its strategic growth plan, providing a central hub for its internal operations teams to connect to its 170 stores, clients and partners.
The brief, set by the board of directors, was to revolutionise its communication technology to match the vibrant culture. This included sourcing technology that would blend into its branded meeting spaces and instil continuity across its workspaces, including boardrooms, small, medium and large meeting rooms, mock shop, reception and canteen.
COVID-19 presented a significant challenge for both teams, disrupting project delivery, budgeting and remote teams.
To provide consistency across all 21 environments, which varied in shape and size, Project Audio Visual designed the video conferencing system to centralise around the all-in-one Logitech Room Solution for Microsoft Teams, which offers bundles for small to large spaces.
The video conferencing suite includes an intelligent camera, soundbar, Microsoft Teams compute, table mics and room scheduler, allowing staff to walk into any room and have the same experience. Each room also includes a professional Samsung display ranging in size from 43" - 75" to be proportional to the room.
A Crestron Airmedia has also been incorporated into the system to let staff easily share content via a simple wireless connection.
Project Audio Visual provided The Entertainer consistency across its fleet of meeting spaces. In addition, staff can move freely between desk spaces and any meeting room whilst maintaining workflow on their personal Teams profile and seamlessly connect to the room system.
By implementing a fully Microsoft Teams Certified solution, staff who worked on the platform from home during the pandemic experienced a smooth transition back into the office. This resulted in an uptake in staff using the in-room technology, staff productivity and a significant decrease in paper consumption.
Although COVID-19 presented setbacks to the project pipeline, this allowed for enhancements to the video conferencing system as requirements changed, giving The Entertainer more continuity and a seamless experience across its headquarters.
To help staff unfamiliar with the technology and to build the confidence in those returning to the office, Project Audio Visual provided online and in-room training for the IT department to help with enquiries from the wider team.
Paul Mitchell, Head of Infrastructure and Applications at The Entertainer"